Frequent questions
Tickets / Check-in
Once your reservation is confirmed, about 2 days before your arrival in Barcelona, you will receive an email with all the necessary information to collect the keys.
If, upon arrival at the apartments, you need someone from our team to come and check you in person, we inform you that this service has an extra €30 between 2:00 p.m. to 7:00 p.m. and €60 between 7:01 p.m. and 12:00 a.m.
Tickets will be made after 2:00 p.m. at Easy Sleep Eixample and Gaudi Terrace. In EasySleep Born the entrance is at 4:00 p.m.
If you need to leave your bags, you can leave them at our office on Calle Consell de Cent 432 (Monday to Friday from 9:00 a.m. to 7:00 p.m.) or leave them at LOCKER BARCELONA (downtown Barcelona).
If you have paid for your reservation online you can collect your keys (with the code that will be provided to you via email) directly from the keybox located at the entrance of the building (except Born, which will collect the key from the keybox in the Eixample building) and enter In your apartment.
If you prefer to pay upon arrival, you will have to go through our office located at Calle Consell de Cent, 432. And once the payment has been made, you will receive the code to pick up the keys to your apartment.
If your arrival is later than 7:00 p.m. during the week or on the weekend, we can give you the codes to collect your keys from the keybox and the next day you must come to our office to make the payment.
If you want to enter the apartment before the established time, contact us in order to organize an early check-in if possible.
Departures / Check-out
It is very important that you remember that the departure from the apartment is before 10:00 a.m. for Easy Sleep Eixample and Gaudi Terrace. Check out time for Easy Sleep Born is at 11:00 am.
In case you want a departure later than this time, you must contact us on arrival to see if we can accommodate your request.
If possible, if it is until 12:00 you will not have any additional cost.
If it is later than 12:00 you will have to hire a LATE CHECK OUT for an extra cost of €50 and you can stay up to 8:00 p.m.
If you need to leave your bags somewhere once you have left the apartment, you can contact us to leave them in our office or in the locker located next to Plaça Catalunya (city center), c/Estruc, 36
How to reserve and pay?
It is very easy to make a reservation in any of our apartments.
Select your dates and number of people. Click on see apartment to consult description, location and prices. If you have found your apartment, click on reserve and in 24 hours you will receive an email with the confirmation of your reservation.
Taxes
Easy Sleep Barcelona in accordance with the law of Spain, all reservations have a surcharge of 10% (I.V.A.), this tax is included in the total invoice of the reservation.
TOURIST TAX: All reservations will have a surcharge of €6,68 per person per night with a maximum of 7 nights to be paid on arrival, except for children under 16 years of age.
Responsibility
Use of the apartment: when making the reservation, the client and his companions undertake to make proper use of the apartment.
Smoking is completely prohibited in the apartment. Respect the rest of the neighbors and do not make noise in the apartment or common areas.
It is totally forbidden to hold any type of party. It is totally forbidden to accommodate more people in the apartment than is stipulated in the reservation.
We do not accept groups under 25 years of age.
Check-in at Born starting at 4:00 p.m.
Check-out at the Eixample and Gaudi Terracees Buildings at 10:00 a.m.
Check-out at the Borne is at 11:00 a.m.
The keys must be left inside the apartment and never in the Keybox.
The deposit will be returned within a maximum of 10 days from the day of checkout, when it has been verified that there has been no damage to the apartment. Easy Sleep Barcelona reserves the right to charge for any breakage of furniture, lighting or any other damage to the apartment.
Depending on your credit card type, you may see a payment and an immediate refund of the same amount in your account.
You can make full payment of the reservation 7 days before your arrival online with a credit card.
If the payment is Online you can make it through credit card, VISA or MASTERCARD.
You must stop by our office to make payment at the time of your arrival, you can pay with VISA, MASTERCARD or CASH.
For reservations that enter the MWC period, the entire reservation will be charged within 48 hours from the moment the reservation is made. We will send you the email to make the online payment with your credit card.
Cancellations made between 6 days and 48 hours before arrival will be penalized with the charge of the first night.
Cancellations after 48 hours before arrival or 'no show' will have to pay the full amount of the reservation.
In case of cancellations communicated during the stay, the amount paid will not be refunded.
Cancellations must always be communicated by email and explain the reason, so that there is evidence of the requested cancellation.
Stays during the MWC event held every year in Barcelona and with variable dates have special conditions different from those described above. For stays during these dates, the cancellation policy is non-refundable from the moment of payment of the reservation, which will be 48 hours from making the reservation.
The client will provide his name, telephone number and email when making the reservation. Easy Sleep Barcelona reserves the right to request the same information about the other occupants if this is necessary.
Children under 2 years old stay free.
Pets are not allowed in the apartments.
These types of reservations may entail different conditions and additional supplements, the reservations department will contact you when the reservation is made to inform you of the special conditions.
The minimum age to reserve is 25 years old, except for children under 25 years old who come as a family.